Online banking fraud, UPI scams, fake social media profiles, data leaks and defamatory posts are increasing every day. Victims often lose valuable time not knowing where to report or how to recover their money and reputation. Quick and correct action in the first few hours and days matters the most.
With an engineering background, Adv. S. Mohamed Yunus assists individuals and businesses in Coimbatore with the civil and regulatory side of cyber law — reporting and follow-up with banks and platforms, compensation claims under the Information Technology Act, data protection issues, online defamation and removal of unlawful content.
Scope
Matters handled
- Online & UPI fraudGuidance on immediate reporting, bank dispute processes and recovery of money lost to online fraud.
- IT Act compensation claimsClaims for compensation for unauthorised access, data theft and damage to computer systems.
- Fake profiles & impersonationRemoval of fake and impersonating accounts through platform grievance mechanisms.
- Online defamationLegal notices, takedown requests and civil suits for damages against defamatory content.
- Data privacy & breachesAdvice to individuals and businesses on personal data protection obligations and breach response.
- E-commerce & digital contractsDisputes over online transactions, digital agreements and platform terms.
- Website & IT policiesPrivacy policies, website terms and IT usage policies for businesses.
Process
How the process works
- 1
Immediate steps
Preserving evidence (screenshots, transaction IDs, URLs) and reporting without delay.
- 2
Notices & grievances
Formal complaints to banks, platform grievance officers and intermediaries.
- 3
Legal remedies
Compensation claims before the adjudicating officer, consumer forum or civil court.
- 4
Follow-up
Pursuing takedown, reversal, refund or damages until the matter is resolved.
Documents to keep ready
- Screenshots of messages, posts or profiles with URLs
- Bank / UPI transaction IDs and account statements
- Complaint acknowledgement numbers (bank, portal, platform)
- Emails and call records related to the incident
- Proof of identity and ownership of the affected account
Relevant laws
- Information Technology Act, 2000
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- Digital Personal Data Protection Act, 2023
- Consumer Protection (E-Commerce) Rules, 2020
FAQ
Frequently asked questions
I lost money in an online fraud. What should I do first?
Immediately call the national cyber crime helpline 1930 or report on cybercrime.gov.in, and inform your bank to block the account or card. Early reporting improves the chance of the funds being frozen before they are withdrawn.
Will the bank refund money lost in an unauthorised transaction?
Under RBI directions, a customer's liability is zero or limited if an unauthorised electronic transaction is reported promptly — generally within three working days — and the loss was not caused by the customer's own negligence, such as sharing an OTP or PIN.
How can I remove a fake profile or defamatory post?
Platforms are required to have grievance officers and to act on complaints within prescribed timelines. A formal complaint, followed by a legal notice or court order where necessary, is usually effective.
Can I claim compensation under the IT Act?
Yes. The IT Act provides for compensation for unauthorised access, data theft and damage to computer systems, and for failure by companies to protect sensitive personal data. Claims up to ₹5 crore are decided by the adjudicating officer.
The information on this page is general in nature, based on the law as generally understood, and is not legal advice. Legal positions change and outcomes depend on the facts of each case. Please consult before acting on any information.
